Features

We've got you covered with going virtual! Get to know all our features in one place and in depth.

Smart Call Routing

Redirect your calls to the right agents based on services and groups.

Call Requests

Schedule video calls with your customers or call them right away.

Exchanging Files

Send and receive documents between you and your customers.

Custom Fields

Create different fields and collect information about your customers prior to the call.

Request Signature

Obtain your customer's signature on the documents that matter.

Snapshots

Capture a snapshot for customer identity verification and for other purposes.

Agent Phone

Receive customers calls with a nice ringtone of your choice.

Groups & Branches

Virtualize your business by segregating agents based on groups or branches.

Chat

Use the chat to send and receive important text messages.

Realtime Dashboard

A 360° degree view of your call center in one place.

Recording

Record your calls and watch them later for quality improvement.

Chatbot

Integrate our smart chatbot to your website or your WhatsApp number.